Heartland Technology

About Heartland Technology

Based in the heartland of New Zealand – from Christchurch through Central Otago – Heartland Technology provides end-to-end printing, scanning, boardroom and digital-signage solutions to businesses of all sizes.

The Heartland team not only designs and deploys complex hardware installations but also delivers remote support and training, making network reliability fundamental to both internal collaboration and a seamless customer experience.
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As demand for phone and video-based support grew, Heartland sought a networking partner capable of matching their own service standards and community-focused ethos.

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The Challenge

Despite being a technology-savvy organisation, Heartland struggled with intermittent network outages that disrupted critical conference calls and client presentations. Previous experiences with multiple telecommunications vendors had left them frustrated by slow response times, lack of direct technical support during incidents and an absence of clear ownership when things went wrong.
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These service gaps undermined Heartland's promise of exceptional customer care and threatened to erode client trust just when remote engagement had become essential.

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The Solution

Cello began by conducting comprehensive on-site discovery workshops across Heartland's five locations, working closely with local teams to map every element of the existing network – from the design of their print and digital-signage deployments to the way remote support sessions were delivered over video calls.
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With this detailed blueprint in hand, we replaced legacy VPNs and single-link circuits with a carrier-diverse WAN across all sites, configuring intelligent BGP-driven failover and automatic 4G LTE backup to guarantee seamless connectivity even during primary link interruptions.
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Internally, we modernised their office networks by deploying high-capacity access points and next-generation firewalls, segmenting voice, data and guest traffic to protect performance and security. Throughout the phased rollout, Cello engineers managed every change window, tested failover scenarios in real time, and provided Heartland's IT staff with hands-on training and detailed documentation.

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